We love our customers and we want them to be satisfied with their purchases. We understand that, despite our best efforts, things occasionally don't work out and items need to be returned or exchanged. We are here to help with that.
Please contact us and submit a return or exchange request within 14 days of your package being delivered if your order is damaged. Please include your order number and let us know exactly what the damage is. We will require photo proof of the damaged item.
General Return Policy
- All return requests should be submitted within 14 days of your package being delivered.
- Returned items MUST be unworn, unwashed, unaltered and undamaged. We do not accept items that have been worn, washed, altered and damaged.
- Returned items MUST be in original packaging.
- Items on Clearance cannot be returned, refunded, or exchanged.
- The Silk Space is not responsible for any delays.
- Once the returned item(s) have been received and inspected, a full refund will be issued, less the original outbound shipping expense.
*NOTE: We do not accept returned items that have NOT been processed and submitted first.
Return/ Exchange Instructions
- Please send all refund/exchange enquiries to support@thesilkspace.com
- We will email you an RMA form to fill up. Please adhere to the form for us to determine your eligibility for a return/exchange.
- After you have submitted the RMA form, please kindly wait for our approval.
- Once approved, we will send you an RMA packing slip. Please print it out and enclose it inside the return package.
- Please arrange your return package with your local post office and we will process your return(s) as soon as we have received the package.
*NOTE: You may use your local post office or your regular shipping method(s) to return your package.
