F.A.Q.

Mulberry silk is the highest-grade silkworm-produced silk there is. It is produced by Silkworms after eating leaves from a Mulberry Tree. Because of extraordinary nutrients from the Mulberry tree, the silk that is produced is much more lustrous and smoother. Our products is exclusively made from the finest grade Mulberry Silk (graded 6A long-stranded). 

For more information please see Our Material.

Silk Thread is extremely fine so it is insufficient to only measure its thread count. Two pieces of silk fabric can have the same thread count but not the same momme (density). Beware of duplicitous sellers.

Charmeuse Weave is a particular type of weaving that showcases the shine and luster on the outer surface in exchange for a dull inner surface. It does not affect the luxurious smoothness of silk.

For more information please see Silk Instructions.

Silk is a fabric that is made up of natural silk fibres from the cocoon of a silkworm. With luxurious but delicate fibres, it will develop wrinkles when not stored properly. With proper care, you’ll get those wrinkles out in no time.

The best way to get wrinkles out of silk is to use a steamer gun. Select “Silk Mode” or low steam mode because you don’t want to damage the fabric with high heat. Pull tightly on the neckline and cuffs and steam them to remove stubborn creases. DO NOT touch the silk with the steamer head as it may damage the fabric. 

For more information please see Care Instructions.

We offer worldwide shipping to various countries using Canada Post, FedEx, and DHL, depending on the destination.

*NOTE: We cannot deliver to PO Boxes and Military Addresses (APO, FPO).

Our processing time is 1-2 days. Shipping times vary: Canada (2-5 business days), USA (7-14 business days), and other countries (7-21 business days). Pre-orders and backorders take up to 3 weeks to ship.

We will always do our best to ship items as quickly as possible and you will receive an email with tracking information as soon as your order is sent out. We do not ship on Saturdays, Sundays or on national holidays. You can find more Shipping Information here.

Enjoy free shipping on orders of $50 or more.

For orders less than $50, there is a $10 shipping fee.

 You can find more Shipping Information here.

There are several ways to find out the status of your order.

You can click on the tracking information in the order confirmation email you received.

You can email us at support@thesilkspace.com or call us at +1 604-862-6005.

Yes, we love speaking with our customers.

Please call us at +1 604-862-6005.

Please see Refunds & Returns.

Please see Refunds & Returns.

1. Please send all refund/exchange enquiries to support@thesilkspace.com.
2. We will email you an RMA form to fill up. Please adhere to the form for us to determine your eligibility for a return/exchange.
3. After you have submitted the RMA form, please kindly wait for our approval.
4. Once approved, we will send you an RMA packing slip. Please print it out and enclose it inside the return package.
5. Please arrange your return package with your local post office and we will process your return(s) as soon as we have received the package.

For more information please see Refunds & Returns.

*NOTE: You may use your local post office or your regular shipping method(s) to return your package.

We accept major credit cards from Visa, Mastercard, Discover, Diners Club, and Interac.

We do also accept PayPal, WeChat Pay, Alipay, Kakao Pay and Klarna and we have express checkout services from Paypal, ShopPay, and Google Pay.

Once authorized, the payment would be charged immediately. An email will be sent to you to confirm your order. If your card is not authorized or is pre-authorized, the payment will not be able to go through. Please contact your bank or card issuer to authorize the payment. 

If you encounter difficulties paying via credit card, please check the details of your credit card information to make sure you have entered them correctly. Details include card number, expiration date, cardholder name, security code, and your billing address.

If you encountered difficulties paying via PayPal, you may need to:

• Confirm the email addressassociated with PayPal.
• Update the expiration dateor billing address associated with your credit or debit card.
• Confirm your credit or debit cardso we know you're the card owner.
• Go through a security check so we can confirm your identity.
• Resolve a limitation placed on your account.

At the moment, we accept Canadian dollars as a direct payment. However, you can pay via credit card as long as it is under our accepted method of card payment (Visa, Mastercard, AmEx, Discover, Diners Club, and Interac) and the currency would automatically be converted to your preferred type by your bank of issuance.  

The coupon will not work if it is expired.

For more questions related to our rewards system, please see Account Information.

Our founding mission at The Silk Space was to be a social enterprise that is environmentally aware. We want to inspire people not only to live a more sustainable lifestyle but also to give back to Mother Earth. Therefore, we have partnered up with Handprint to plant one tree for every order completed. Our Silk products are also OEKO-TEX certified, meaning that it is produced without toxic chemicals and dyes, making it less harmful to you and more sustainable to the environment. 

For more information please see Our Story.

Our founding mission at The Silk Space was to be a social enterprise that is environmentally aware. We want to inspire people not only to live a more sustainable lifestyle but also to give back to Mother Earth. Therefore, we have partnered up with Handprint to plant one tree for every product we sell. Our Silk products are also OEKO-TEX certified, meaning that it is produced without toxic chemicals and dyes, making it less harmful to you and more sustainable to the environment.

For more information please see Our Story.