Find information about order processing, delivery and tracking below.
Order processing
We will send you a confirmation email after receiving your order. We prepare orders for shipment and email tracking details when they are available. Available shipping services and estimated delivery dates are shown at checkout.
Shipping by destination
We ship to supported destinations shown at checkout. Available carriers and delivery estimates depend on the destination.
【Shipping for Canadian Orders】
Orders are generally shipped from our Richmond, BC location. Review the available service and estimated delivery date at checkout.
Shipping is free for order values of CAD 50 or more under these rates.
For orders covered by our standard Canadian shipping rates, shipping is CAD 15 for order values under CAD 50.
【Shipping for United States Orders】
For supported U.S. destinations, shipping options, charges, estimated delivery dates and any free-shipping eligibility are displayed at checkout before payment. Import duties and taxes, if applicable, may be charged based on the delivery address.
【Shipping for International Orders】
For supported international destinations, shipping options, charges, estimated delivery dates and any free-shipping eligibility are displayed at checkout before payment. Import duties and taxes, if applicable, may be charged based on the delivery address.
Returns and exchanges
- Please send all return/exchange inquiries to info@thesilkspace.com
- We will email you an RMA form to fill up. Please adhere to the form for us to determine your eligibility for a return/exchange.
- After you have submitted the RMA form, please kindly wait for our approval.
- Once approved, we will send you an RMA packing slip. Please print it out and enclose it inside the return package.
- Please arrange your return package with your local post office and we will process your return(s) as soon as we have received the package.
*NOTE: You may use your local post office or your regular shipping method(s) to return your package.
Please mail your product to 4000 No. 3 Road, Unit 2190, Richmond, BC V6X 0J8, Canada
- You are responsible for paying the shipping costs to return your item, and shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- The time it takes for your exchanged product to reach you may vary based on your location.
- If you are shipping an item worth over $50, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Thank you for choosing The Silk Space. If you have any questions about our shipping policy, please contact us at +1 778-798-1559 or email us at info@thesilkspace.com
Please note: Same-day dispatch may not be possible during weekends and peak/special periods (Public Holidays, Sales Holidays, and the day after Public Holidays).
Pre-orders and backorders
For all Pre-Orders and Backorders, please allow us up to 3 weeks for shipping. Unfortunately, we are unable to offer split shipment options for now. Thus, if your order contains Pre-ordered/Backordered items, your order will only be shipped in full once the Pre-ordered/Backordered items are in stock.
