F.A.Q.

Mulberry silk is silk associated with silkworms that feed on mulberry leaves. For the material and specifications of a particular item, check its product page. If you need supporting documents for an option, email info@thesilkspace.com.

Silk Thread is extremely fine so it is insufficient to only measure its thread count. Two pieces of silk fabric can have the same thread count but not the same momme (density). Beware of duplicitous sellers.

Charmeuse Weave is a particular type of weaving that showcases the shine and luster on the outer surface in exchange for a dull inner surface. It does not affect the luxurious smoothness of silk.

For more information please see Silk Instructions.

Silk is a fabric that is made up of natural silk fibres from the cocoon of a silkworm. With luxurious but delicate fibres, it will develop wrinkles when not stored properly. With proper care, you’ll get those wrinkles out in no time.

The best way to get wrinkles out of silk is to use a steamer gun. Select “Silk Mode” or low steam mode because you don’t want to damage the fabric with high heat. Pull tightly on the neckline and cuffs and steam them to remove stubborn creases. DO NOT touch the silk with the steamer head as it may damage the fabric. 

For more information please see Care Instructions.

We ship to destinations available at checkout. Enter your delivery address to see the available shipping services and estimated delivery date. Carrier availability depends on the destination.

For Canadian orders, we generally ship from our Richmond, BC location. See Shipping Information for details.

Delivery options and estimated dates depend on your destination and are shown at checkout before payment. We prepare your order for shipment and email tracking details when available.

Pre-orders and backorders may take up to 3 weeks to ship. If your order includes one, it will ship together when all items are ready. For details, see Shipping Information.

For orders covered by our standard Canadian shipping rates, shipping is free when the order value is CAD 50 or more. Orders below CAD 50 have a CAD 15 shipping charge.

For other destinations or services, checkout shows the available options, charges and any free-shipping eligibility before payment. See Shipping Information.

We email tracking details when your order is dispatched. Use the tracking link in that email to check delivery progress.

For help with an order, email info@thesilkspace.com

Yes. Call our customer service team at +1 778-798-1559 for help with products or an order. You can place an order through our website checkout.

Please see Refunds & Returns.

Please see Refunds & Returns.

1. Please send all refund/exchange enquiries to info@thesilkspace.com.
2. We will email you an RMA form to fill up. Please adhere to the form for us to determine your eligibility for a return/exchange.
3. After you have submitted the RMA form, please kindly wait for our approval.
4. Once approved, we will send you an RMA packing slip. Please print it out and enclose it inside the return package.
5. Please arrange your return package with your local post office and we will process your return(s) as soon as we have received the package.

For more information please see Refunds & Returns.

*NOTE: You may use your local post office or your regular shipping method(s) to return your package.

We accept major credit cards from Visa, Mastercard, Discover, Diners Club, and Interac.

We do also accept PayPal, WeChat Pay, Alipay, Kakao Pay and Klarna and we have express checkout services from Paypal, ShopPay, and Google Pay.

Once authorized, the payment would be charged immediately. An email will be sent to you to confirm your order. If your card is not authorized or is pre-authorized, the payment will not be able to go through. Please contact your bank or card issuer to authorize the payment. 

If you encounter difficulties paying via credit card, please check the details of your credit card information to make sure you have entered them correctly. Details include card number, expiration date, cardholder name, security code, and your billing address.

If you encountered difficulties paying via PayPal, you may need to:

• Confirm the email addressassociated with PayPal.
• Update the expiration dateor billing address associated with your credit or debit card.
• Confirm your credit or debit cardso we know you're the card owner.
• Go through a security check so we can confirm your identity.
• Resolve a limitation placed on your account.

At the moment, we accept Canadian dollars as a direct payment. However, you can pay via credit card as long as it is under our accepted method of card payment (Visa, Mastercard, AmEx, Discover, Diners Club, and Interac) and the currency would automatically be converted to your preferred type by your bank of issuance.  

The coupon will not work if it is expired.

For more questions related to our rewards system, please see Account Information.

The Silk Space offers silk bedding and sleep accessories. We aim to give customers clear information about each product’s materials, options and care. Contact info@thesilkspace.com if you need details for a specific item.

We want customers to make informed choices. Check each product page for its current materials and care information. We will describe a specific environmental project or certification when we can confirm its scope and supporting documentation.